Policies
ACCEPTED PAYMENT METHODS
We will accept all major credit cards (Visa, Mastercard, American Express,
Discover). We also will accept Paypal, money orders and personal/business
checks. Please allow 10-14 business days for personal/business checks to clear.
We will not send out any products without a cleared payment. Any questions, give
us a call 800.916.9473.
SHIPPING
FREE SHIPPING & No Sales Tax applies to 48 states. If you have any questions
about shipping please call 800.916.9473. No Sales Tax Applies to 49 States. Tax
will be charged to residents who live in the State of Illinois.
On most items we will pay the shipping excluding Hawaii & Alaska. For smaller
accessories or parts the buyer will pay the shipping or the item will say otherwise.
Orders are processed Monday through Sunday, from 8AM to 6PM. Most orders
received during this time are shipped within 24 hours.
Orders are shipped via Fedex. Click here for information regarding Fed-Ex's
policies. Other Trucking companies are also used. For more questions, please
contact us. Shipping charges are non-refundable
Shipping Insurance: It is required to have insurance when placing an order with
our company. It protects your order against loss or damage during shipping.
Insurance will automatically be added to your order. If you have any questions,
please contact us.
WARRANTY & RETURNS
For all unused / non-damaged returned items in original condition, in original the
packaging with all original documents within 30 days of original purchase date,
there is a 15% restocking fee on the item price (15 percent fee does not apply to
cost of shipping/insurance). For used / non-damaged returned items in original
condition, in original packaging within 15 days from original purchase date,
with all original documents, there is a 25% restocking fee on the item price
(restocking fees do not apply to cost of shipping/insurance). Shipping &
insurance charges are non-refundable. Buyer is responsible for all freight
charges, of shipping product to buyer and shipping product back. We, at Wise
Equipment can assist in return shipping and arrangements. Refund will be provided
to the buyer within 5 business days from receipt of item. Exchanges: There is no
restocking fee on exchanged items, provided the item is unused, and in original
condition with all applicable parts, packaging, manuals, etc. Shipping is
non-refundable. Buyer is responsible for all freight charges, of shipping product to
buyer and shipping product back. We, at Wise Equipment can assist in return
shipping and arrangements. NOTE: You must call to receive a return goods
authorization number before you can send any products back. Call us with any
questions 800.916.9473.
We will accept all major credit cards (Visa, Mastercard, American Express,
Discover). We also will accept Paypal, money orders and personal/business
checks. Please allow 10-14 business days for personal/business checks to clear.
We will not send out any products without a cleared payment. Any questions, give
us a call 800.916.9473.
SHIPPING
FREE SHIPPING & No Sales Tax applies to 48 states. If you have any questions
about shipping please call 800.916.9473. No Sales Tax Applies to 49 States. Tax
will be charged to residents who live in the State of Illinois.
On most items we will pay the shipping excluding Hawaii & Alaska. For smaller
accessories or parts the buyer will pay the shipping or the item will say otherwise.
Orders are processed Monday through Sunday, from 8AM to 6PM. Most orders
received during this time are shipped within 24 hours.
Orders are shipped via Fedex. Click here for information regarding Fed-Ex's
policies. Other Trucking companies are also used. For more questions, please
contact us. Shipping charges are non-refundable
Shipping Insurance: It is required to have insurance when placing an order with
our company. It protects your order against loss or damage during shipping.
Insurance will automatically be added to your order. If you have any questions,
please contact us.
WARRANTY & RETURNS
For all unused / non-damaged returned items in original condition, in original the
packaging with all original documents within 30 days of original purchase date,
there is a 15% restocking fee on the item price (15 percent fee does not apply to
cost of shipping/insurance). For used / non-damaged returned items in original
condition, in original packaging within 15 days from original purchase date,
with all original documents, there is a 25% restocking fee on the item price
(restocking fees do not apply to cost of shipping/insurance). Shipping &
insurance charges are non-refundable. Buyer is responsible for all freight
charges, of shipping product to buyer and shipping product back. We, at Wise
Equipment can assist in return shipping and arrangements. Refund will be provided
to the buyer within 5 business days from receipt of item. Exchanges: There is no
restocking fee on exchanged items, provided the item is unused, and in original
condition with all applicable parts, packaging, manuals, etc. Shipping is
non-refundable. Buyer is responsible for all freight charges, of shipping product to
buyer and shipping product back. We, at Wise Equipment can assist in return
shipping and arrangements. NOTE: You must call to receive a return goods
authorization number before you can send any products back. Call us with any
questions 800.916.9473.
Showroom Location
Wise Equipment & Rental, Inc
1475 Rodenburg Rd
Schaumburg, Illinois 60193
Local: 847.895.5555
Toll Free: 800.916.9473
Wise Equipment & Rental, Inc
1475 Rodenburg Rd
Schaumburg, Illinois 60193
Local: 847.895.5555
Toll Free: 800.916.9473
Showroom/Store Hours (CST)
Monday - 9am - 7pm
Tuesday - Friday 9am - 6pm
Saturday - 9am - 5pm
Sunday - 9am - 4pm
Monday - 9am - 7pm
Tuesday - Friday 9am - 6pm
Saturday - 9am - 5pm
Sunday - 9am - 4pm
Phone Hours(CST)
Monday - Friday 7:30 am to 7:30 pm
Saturday & Sunday - 8:00am to 5:00pm
Monday - Friday 7:30 am to 7:30 pm
Saturday & Sunday - 8:00am to 5:00pm